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Terms & Conditions

The domain www.proencanovaorigem.pt is owned by the Municipality of Proença-a-Nova.

If at any time, during your visit, you have any questions to ask us, do not hesitate to call the number 274 670 220, or send us an email to geral@proencanovaorigem.pt.


Clause 1 - Purpose

1. These conditions of sale apply to all agreements concluded between Proença-a-Nova-Origin and any customer placing orders through this website.

2. The Proença-a-Nova Origin, after their exposure on the site. The customer is bound to the conditions of sale in force on the date of acceptance of his order, and for this purpose he must consult them periodically.


Clause 2 - Process of registration and ordering of products and services

1. Registration

To make your purchases through this website, you must register in advance.

2. Order of products and services

2.1. Choice of products

In order to facilitate your order, the products / services presented are grouped by several categories: Regional Gastronomy, Accommodation, Handicrafts and Other Products. These categories are identified in the left side column of the site. By choosing one of these categories you will have access to the various products / services belonging to the selected category, as well as to the featured products and services. By selecting a category you will have access to the list of products / services. The products displayed on the site that you want to order, or services that you want to join, should be inserted into the shopping cart by using the Buy (add to cart) option. You can also obtain more detailed information about the products displayed by clicking on the product name, image or the "Details" button to access detailed images of the products, designations and references, technical characteristics and other information.

2.2. Prices of products / services

Prices are presented in euros, with VAT included at the legal rate in force and excluding shipping costs.

2.3. Any and all alcoholic beverages available for sale in the Proença-a-Nova Origin online store can only be purchased by people who are of legal age in your country of residence.

3. Shopping cart

Once you have placed all the products / services you wish to order / reserve in the shopping cart, you can proceed and complete your order, following the instructions given to you.

4. Acceptance of the order

The confirmation of the availability of the products ordered and the acceptance of your order will be made by sending a new e-mail. Only with this acceptance by Proença-a-Nova Origem will the agreement that obligates the same and the customer, and which these conditions of sale form part of. Proença-a-Nova Origin may withdraw, at any time, any offer or change the price indicated until the existence of the agreement with the customer.


Clause 3 - Deliveries and shipping costs

1. Mainland

Orders placed by telephone, e-mail or online store are subject to shipping costs or if you wish, you can make the respective collection of your order in Centro Ciência Viva, thus being exempt from payment of shipping costs. The shipping costs are calculated according to the weight of the order, according to the CTT-Expresso table. Our deliveries are made to the address chosen by the customer, on working days, from 9:00 AM to 6:00 PM, by CTT-Express. The delivery time is 48h, after receipt of proof of payment of the order. This delivery time depends on the availability of the product.

2. Islands - Madeira and the Azores

Orders placed by telephone, e-mail or online store are subject to postage costs, depending on the weight of the order, according to the CTT-Expresso table. Our deliveries are made to the address chosen by the customer, on working days, from 9:00 AM to 6:00 PM, by CTT-Express. The delivery time of the order is 24 hours, after receipt of proof of payment of the order. This delivery time depends on the availability of the product and the CTT-Express for the Islands.

3. Rest of the World

Delivery time (working days) from the business day of dispatch (does not include Holidays in the country of origin and destination)


Clause 4 - Means of payment

1. The means of payment available are:

(a) Multibanco (in purchases over 15.00 €) being the reference sent to the customer by our services;

(b) Bank transfer, after confirming that all conditions are met for delivery to take place.

2. Payments must be made within 48 hours. If this does not happen, the order will be canceled.

3. Proença Origem reserves the right to request the advance payment of the merchandise.


Clause 5 - Other procedures for deliveries

1. Mainland

The deliveries are made by CTT Expresso and confirmed by the signature of the Transport Guide (it is necessary to present the identity card). The invoice is sent with the order.

2. Madeira and the Azores

The deliveries are made by CTT Expresso and confirmed by the signature of the Transport Guide (it is necessary to present the identity card). The invoice is sent with the order.

3. Rest of the World

The deliveries are made by CTT-Express and confirmed by the signature of the Transport Guide (it is necessary to present the identity card). The invoice is sent with the order.

4. The products are properly prepared and packaged with all safety and hygiene rules. However, if you detect any evidence of a violation of the packaging that contains the goods, you should immediately contact our number 274 670 220 and state the situation or, if you prefer, contact us via email, you must do so for the address geral@proencanovaorigem.pt.

5. The products are delivered to the indicated Place of Delivery, when ordering them. Ownership of the products is transferred to the customer with full payment of the respective price and other amounts due. The risk of loss or damage of the products is transferred to the customer with the respective delivery.


Clause 6 - Guarantees

Proença-a-Nova origin guarantees the conformity of the products marketed. Quality of Products - Your purchases are properly packed in boxes of resistant material, closed and identifiable with the reference of your order.


Clause 7 - Exchanges and Returns

1. The customer has a maximum period of 5 days to resolve freely the purchase agreement entered into with Proença-a-Nova origin, provided that for this purpose he returns the products purchased, under the conditions of use in which they were on of delivery. Perishable products are not subject to return.

2. For this purpose, you should contact us by e-mail geral@proencanovaorigem.pt or via our telephone number 274 670 220. The return of the products, as well as the delivery of your substitutes or the issuance of a credit note , will be made on a date to be agreed upon. You should always return the products in their original packaging, with all accessories and their invoice with purchase receipt.


Clause 8 - Treatment and security of personal data

1. Proença-a-Nova origin collects in a database of a personal nature the data provided by its customers and will not transfer it to third parties or use it for any purpose other than the processing of orders. If you wish, customers may at any time exercise the right to access, change, update and delete their data, provided for in the Personal Data Protection Act.

2. Proença-a-Nova Origin does not automatically collect any personal information from users that are not registered, thus allowing visitors to navigate anonymously.

3. In compliance with the provisions of the Personal Data Protection Law, Proença-a-Nova's customer, user of the website may, at any time, exercise the rights of access, rectification, cancellation and communication of its data through the following forms: in the area of the site called "My Account" through the e-mail geral@proencanovaorigem.pt or through our telephone number 274 670 220.

4. The computerized records are processed and stored by Proença-a-Nova origin under adequate security conditions. For proof of communications, your computer record is sufficient. The archive of orders and invoices will be made in reliable and durable medium, according to the law.

5. Proença-a-Nova origin guarantees the protection of the personal data of its clients and the adequate security in the access to the servers, that are in safe places and of restricted and controlled access.

Legal Note: By clicking the Facebook button, data will be sent to Facebook.


Clause 9 - Other rights and responsibilities

1. User

Each registered customer will choose a "User Name - Email Address that is unique, personal and non-transferable." The password is chosen by the customer at the time of registration and should be kept secret.

2. If Customer loses or forgets the password, just go to "forgot password"? and follow the normal information.

3. Transaction security

4. Prices

The prices are presented in euros.

5. Ownership of content and distinctive signs

All data and contents of the site, including trade signs, are the exclusive property of Proença-a-Nova origin and as such are protected by law.

6. Errors in content and images

Proença-a-Nova origin makes every reasonable effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the site, at any time and without prior notice.

7. Use of the Internet

Proença-a-Nova Origin shall not be liable for the damages and inconveniences arising from the use of the Internet, including, for example, as a result of the interruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case force majeure.

8. Newsletter

The Newsletters sent by e-mail are intended for the dissemination of Proença-a-Nova origin general promotions and information. The customer can receive the Newsletter, as soon as they register in the Newsletter or on the website.


Clause 10 - Legislation and forum

These general conditions are governed by the Portuguese Law and the parties agree to submit to the exclusive jurisdiction of the Portuguese Courts.